House Rules and the boring stuff
House Rules
We hate imposing rules, we prefer to work on an honour and respect system... But unfortunately they have become important. Everything single rule mentioned has come about due to a previous guests failure to honour the code of respect. If you would like to discuss "bending" any of these rules, lets chat, sometimes there are legitimate reasons.
Cancellation Policy
Firm: Full refund for cancellations up to 60 days before check-in. If booked fewer than 60 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. No refund after that.
Pets Allowed
Pet Cleaning fee: $150, pets are allowed inside the house, but not in carpeted areas (bedrooms and one of the living rooms). Pets are not to be on furniture including in the entertainment area. The entertainment area is secure and pets can be left in there. They are not to swim in the pool or go in the pool area. Please contact your host if you would like pet sitting while you explore the Southern Highlands.
Events Allowed
Events, social gatherings and parties are allowed. If you are expecting more than the registered number of guests staying in the house, please add the event onto your booking. For DIY Weddings and functions, please add the event onto your booking.
Music and Noise
Extra amplified music, other than handheld portable speakers are strictly prohibited unless discussed with hosts. Amplified music noise restrictions apply from 10pm. If we can hear it in our home on the property, we will ask you to turn it down or turn it off. Failure to adhere to directions can result in removal of guests with no refund.
Smoking
There is strictly no smoking inside the house, including the entertainment area. Designated smoking area is at the back dining room patio. Charges apply if there is evidence of smoking.
Check in / out times
4pm check in, 11:00am check out. Earlier check in and check out is available at $100 an hour. This will depend on previous and following bookings.
Bond
A refundable bond is charged through square. If is $500 for a family, quiet gathering, $1,000 if there is going to be drinking / partying involved. Please be honest with your purpose of your stay. You will receive an invoice clearing outlining what we withhold bond for. eg smoking inside $150 fine, confetti use (we are still cleaning up the last one a year later) $150 fine. You will be refunded once housekeepers clean the property and do a thorough inspection.